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Shipping & Returns

           

PLEASE NOTE THAT OUR SHIPPING FEES ARE ONLY FOR THE LOWER 48 US States. Please contact us first for any other location to ship to.

     

 *** EXTREME CAUTION!!! ***

                                  Tilt‑A‑Rack®

Do not place flammable or nonflammable objects such as luggage, cloth, plastic tarps, wood, gas cans, etc., in front of, behind, or near exhaust of vehicle. The heat from the exhaust could ignite items in its path!

 

                                *** CAUTION! ***

  • Never exceed hitch manufacturer's tongue‑weight rating   
  • Not for transporting humans or animals; exhaust fumes may be fatal
  • Never exceed automobile load‑limit rating
  • Distribute weight evenly on platform
  • Do not allow exhaust fumes to blow directly on items; may cause fire or damage load
  • Do not exceed 400 lbs. on model 410CR, 600 lbs. on model 610CR. Do not exceed 350 lbs. on models 350 Mini and 350 ARV or 500 lbs. on models 500 ARV and 500 ARV Plus.
  • Tie down load securely

 

 

                  *** WARRANTY ***

Tilt-A-Rack warrants all parts of the Tilt‑A‑Rack® product to be free from defects in material and workmanship within one (1) year from the date purchased. Within this period, Tilt-A-Rack shall correct any defect by repairing or replacing defective parts of the equipment. Tilt-A-Rack shall not be obligated to refund, repair, or replace equipment that has been repaired by others, abused, altered, or misused. We further state that we shall not be held liable for any losses due to neglectful operation or misuse on the part of the purchaser, nor are we responsible for damage caused by inadequate hitch receivers or host vehicles. No other warranties are expressed or implied. Upon the expiration of such warranty, all liability shall terminate.

NOTE: Paint finish will scratch and chip under normal use and therefore carries no warranty. Lights and wiring carry no warranty.

X-treme Products usually carry a Warranty: 90 Day X-Treme Warranty - 6 Month Battery Warranty

 

Return Policy

Refunds are made only if product is found to be defective and not repairable as stated in the Warranty. Tilt-A-Rack reserves the right to replace the defective product with a new unit You must call (866) 777-9727 for a return authorization number (RA#). If Tilt-A-Rack agrees to the return of a non-defective product, and the unit was purchased from Tilt-A-Rack a refund will be the original cost of the unit, less any shipping & handling, and a 20% restocking fee will be charged. Tilt-A-Rack will refuse delivery and no refund will be issued for:

                (1)           unauthorized returns that do not have an RA#;

                (2)           unauthorized freight collect returns; and/or

                (3)           any product returned to us unpackaged or not properly packaged.

 

Refunds will be by company check within 45 days of receipt of returned merchandise that has not been abused, altered or misused. Tilt-A-Rack reserves the right to replace the defective product with a new unit.